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Refund Policy

Unopened items in original packaging returned with a receipt within 30 days of purchase will receive a refund to the original payment method or exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.


A valid photo ID may be required to confirm this information.


There are some exceptions to our Returns Policy.

These include:

  • All Cannabis, and derived product sales are final unless they are deemed to be defective. All returns are at the Store Manager's discretion.

  • Please see the Manufacturer’s Warranty for anything beyond 30 days.

You will be responsible for paying for your own shipping costs for returning your item should you choose to do so through the mail. Shipping costs are non-refundable. Please call 431-323-5239 with your order number to inform the store that you would like a refund, so they know to be expecting your order back.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Returns can only be accepted in the province they were purchased.


If you are shipping a high-value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Defects
Our focus is on providing our customers with the smoothest shopping experience. We at Leaf Lady Herbal Dispensary ltd. do intensive research & are picky for the quality of products we choose to showcase to our customers. From time to time a manufacturer defect known as DOA (dead on arrival) device can happen. In order to give a grace period we offer a 30 day Return Policy for these scenarios. The 30 day Return period starts on the day of your purchase. Please inspect your product upon arrival to ensure its working. If 30 days have passed from the day of your purchase, regardless if the product was opened or not, unfortunately we aren’t able to offer a refund or exchange. 


Once the 30 day return period has ended we will do our best to troubleshoot your products and use our experience to address the situation. We absolutely value your business and appreciate your cooperation.


Some products are final sale & therefore aren’t eligible for a return or an exchange, these include but are not limited to: Cannabis Products, (Disposable Vape, pre-filled pods, and other disposable products), rebuildable supplies (cotton, wire, tools, etc), drip tips, glass & glass accessories (pipes, bongs, bubblers, dab rigs, grinders, papers, lighters) and other consumable & potential unsanitary products.


Any packages that are Returned to Sender because of Proof of Age not being able to be determined will not be eligible for a refund. Our products are age restricted by the government so unless you are of age do not attempt to place orders.


Warranty Information


Vape Products
We understand the wide array of situations that can arise, however, if the 30 day return policy has passed, Leaf Lady Herbal Dispensary ltd. is unable to return or warranty products on the order. All of the original packaging must be returned along with the item purchased. If packaging is not received along with the product, neither the warranty nor the refund will be accepted.


All warranties are subject to approval.


If you are within the 14 days, and the item purchased does not fall under the excluded products list, please contact us ASAP. As a customer going through warranty/return you are responsible for all cost in shipping items back to LeafLady.ca.  We will be responsible for all cost in shipping the items back to the customer. Shipping is an NRF (non-refundable fee).

 

Warrantable Issues:
We understand that sometimes the products are usable, but not without problems. These situations are strict, but are warrantable. These situations include and are limited to: The device auto-firing, any chip-set malfunction, charging port issues, screen malfunctions, and battery/power issues. 


What is NOT covered by the Warranty:

  • E-liquid, Tanks, RTA (rebuildable tank atomizer), RDA (rebuildable dripping atomizer), batteries, chargers, mechanical mods, drip tips, pre-built coils or tank coils, rebuildable supplies, or other disposable or consumable products.

  • Failure or damage caused by improper use (water damage, juice leaking, fire damage, etc)

  • Leaky tanks, or pods

  • Loss or damage

  • Stripped or damaged 510 threading on the device or tank

  • Failure or damage as a result of excessive force such as dropping or abuse

  • Damage to the finish (cosmetics)

  • Defects caused by normal wear and tear or otherwise due to the normal ageing of the product.

  • Items outside of our warranty policy period

  • Products without their original packaging (which includes the serial #)

 

After reading this if your issue is still covered under warranty please email us as soon as possible at info@leaflady.ca

 

Cannabis
All Cannabis products are final sale unless it is recalled by the government or arrived defective. Please contact us to see if your product qualifies at info@leaflady.ca


If the item you ordered is recalled we will notify you and send you a return shipping label.


Return Shipments Through the Mail
As a customer going through warranty/return you are responsible for all cost in shipping items back to info@leaflady.ca. We will be responsible for all cost in shipping the items back to the customer. Shipping is an NRF (non-refundable fee). The only exception would be dead-on-arrival returns.

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